Reference

What You Agree To When You Use origaming

These terms set out the rules that apply to your account, your transactions via DANA, OVO, or GoPay, and your access to every part of the origaming lobby.

Account eligibility rulesDANA, OVO, GoPay transaction termsLobby access by eligible regionAccount security obligationsHow to contact us about these terms
origaming What You Agree To When You Use origaming
CONTACT CHANNELS

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team is available around the clock. Players in Bandung and across Indonesia can reach us through live chat, email, or our in-app help centre — whichever works for you on mobile.

Live Chat Open the chat icon in the lobby at any time. Our team responds in real time and can pull up your account details to resolve terms-related questions quickly.
Email Support Send a detailed message to our support address for written records of your query. We aim to reply within one business day for account and terms enquiries.
In-App Help The help section inside your account covers common terms questions, transaction disputes, and how to request account changes without leaving the app.
ACCOUNT PROTECTION

How We Handle Your Data and Account Security

Your account data is stored with encryption in transit and at rest. We collect only what is needed to operate your account, verify transactions, and meet our obligations under applicable law. You can request a copy of the data we hold, ask us to correct inaccurate records, or close your account at any time by contacting support through live chat or email.

Data We Collect We collect your registration details, transaction records from DANA, OVO, or GoPay, and device access logs. We do not sell this data to third parties outside our service operation.
Cookies and Session Data We use session cookies to keep you logged in and to remember your lobby preferences. You can clear cookies through your mobile browser settings at any time without losing your account.
Account Security Each login is verified via OTP sent to your registered number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.
Requesting Changes To update your registered details or request data deletion, send a message through live chat or email with your account ID. We process verified requests within a reasonable timeframe.

Common Questions About These Terms

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them. If your question is not here, live chat is the fastest way to get a direct answer.

Yes. These terms cover every transaction on your account regardless of whether you use DANA, OVO, or GoPay. Each payment method follows the same account rules and dispute process.

We notify you through your registered account before changes take effect. Continuing to use the lobby after the effective date means you accept the updated version.

Contact our support team via live chat or email with your account ID. We will verify your identity and send you a summary of the data we hold within a reasonable timeframe.

Yes. Send a closure request through live chat or email. Any pending balance will be processed to your registered DANA, OVO, or GoPay wallet before the account is closed.

Contact support immediately through live chat. We will place a hold on the account, review the transaction log, and work with you to resolve the issue before any further activity occurs.

The core terms are the same across Indonesia. However, availability of specific lobby features depends on local law in your region, and some services may not be accessible in all areas.